AMERICAN CRYSTAL SUGAR: Continuous Quality
Across their five manufacturing plants, American Crystal Sugar faced an ongoing challenge - to help employees adapt to new processes while adjusting to a drop in sugar prices. To be successful, each plant had to do more with less.

"CTS introduced several training & quality control initiatives:"

• New maintenance program for mill wrights

• AAS degree in Industrial Electronics uses existing employees to perform electrical work

• 50 new employee welders are tested on-site every year for a variety of welding certifications

• Plant-wide computer literacy

• Conflict resolution training

• Clerical and industrial assessment testing program

• Office refresher training: "File, don't pile"!

• Statistical Process Control training

• Quality Systems

Results:

• Utilization of long-term employees to allow plant-wide quality improvements, save major out-sourcing costs, and improve process control.